In our experience, it’s all about the people, the personalities and the relationships we build and cherish. We believe strongly that the human touch is crucial, provided that it is underpinned by efficient tools, sound business practices and effective processes.

Tools like EMMA, our bespoke project management methodology. EMMA provides the framework for all our processes and ensures a consistent approach across all projects.

Take Risk Assessment and Crisis Planning – keenly aware of the high profile of our key clients, we’ve long recognised the need for a carefully planned response to a potential risk or crisis. We partner with one of the world’s leading Crisis Management organisations and take risk assessment very seriously.

As for Technology, our own bespoke system (EMS) is the one we use the most, but we are equally happy (and, importantly, equally adept) working with industry-recognised, client-mandated systems such as Starcite, Metron or EventsPro.

To underline our commitment to the human touch, we can point to our focus on consistency of project teams. We like to think that the success we’ve enjoyed over the years is down to the people who work here so we ensure that our clients see the same faces at the planning meetings as they do on site at the event itself!

We always maintain our focus on teamwork; none of us is as smart as all of us together and as they say in Kenya, you cannot snap a bundle of sticks.

Lastly, we encourage our clients to evaluate their event activity. Without constant feedback, benchmarking and analysis, how do you know if your activity has met its objectives? And that what it’s all about. Isn’t it?